Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you and IRB (“IRB,” “we,” “us,” or “our”) governing your access to and use of irb.app, our resume builder, cover letter builder, and any related applications, features, content, and services we make available (collectively, the “Service”). By creating an account, accessing, or using the Service in any way, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, you must not access or use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and “you” will refer both to you individually and to that organization.

1. Eligibility

You must be at least 16 years old, or the minimum age required in your jurisdiction to consent to use of online services without parental approval, whichever is higher, to create an account and use the Service. By creating an account, you represent and warrant that you meet this age requirement, that all registration information you submit is accurate and truthful, and that you will maintain the accuracy of such information. We may, at our discretion, refuse to offer the Service to any person or entity or change the eligibility criteria at any time.

2. Your Account

To use most features of the Service, you must register for an account. When you register, you agree to provide accurate, current, and complete information, and to keep that information up to date. You are responsible for safeguarding your account credentials and for any activity that occurs under your account, whether or not you authorized that activity. You agree to notify us immediately at hello@irb.app if you become aware of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to protect your account credentials, though we will not unreasonably withhold assistance in securing your account if it has been compromised.

You may not share your account with any other person, and you may not transfer your account to any other person without our prior written consent. You may not create an account using false information or on behalf of someone other than yourself without authorization, and you may not create more than one account for the purpose of exploiting free-plan limits, promotions, or the referral program described in Section 7.

3. Description of the Service

IRB provides tools to help you create, edit, format, export, download, and (optionally) share resumes and cover letters. The Service includes a library of templates, guided editing tools, optional AI-assisted writing features that can suggest or rewrite text based on information you provide, and account management tools such as billing and referral tracking. We continually develop the Service and may add, modify, or remove features, templates, or functionality at any time, with or without notice, as described in Section 14.

The Service is a tool to help you prepare application materials. It does not guarantee that you will be offered an interview, hired for any position, or achieve any particular employment outcome. Any statistics, examples, or testimonials we present about outcomes achieved by other users are illustrative only and are not a promise of similar results for you.

3.1 Communications and Notifications

By creating an account, you agree to receive certain electronic communications from us, including transactional messages such as email verification, password reset instructions, billing receipts, and important notices about changes to the Service or these Terms. These transactional communications are considered part of the Service, and you cannot opt out of them while maintaining an active account, though you can opt out of optional marketing communications at any time as described in our Privacy Policy. You are responsible for ensuring that the email address associated with your account is accurate and monitored, since important notices, including notices about changes to these Terms, will be sent there.

4. Plans, Free Trials, and Fees

We offer both free and paid subscription plans. The features, limits, and pricing associated with each plan are described on our Pricing page, which may be updated from time to time. By selecting a paid plan, you agree to pay all fees associated with that plan, including any applicable taxes.

Billing. Paid subscriptions are billed in advance on a recurring basis (for example, monthly or annually, depending on the plan you select) through our third-party payment processor. By providing a payment method, you authorize us (through our payment processor) to charge that payment method for all fees incurred in connection with your account until your subscription is canceled. You are responsible for keeping your payment information current; if a charge fails, we may suspend or downgrade your access to paid features until payment is successfully completed.

Automatic renewal. Unless you cancel your subscription before the end of the current billing period, it will automatically renew for an additional period of the same length, and you authorize us to charge the then-current fee for the renewed period to your payment method on file.

Cancellation. You may cancel your subscription at any time from your account billing settings or by contacting hello@irb.app. Cancellation will take effect at the end of your current billing period, and you will continue to have access to paid features until that time. We do not provide prorated refunds for partial billing periods except as described below or as required by applicable law.

Refunds. Except where required by applicable law or expressly stated otherwise at the time of purchase, all fees are non-refundable. If you believe you were charged in error, please contact us within 14 days of the charge, and we will review your request in good faith.

Price changes. We may change our fees at any time. If we change the fees for your subscription, we will provide you with advance notice, and the new fees will apply starting with your next billing cycle following the notice period, unless you cancel before then.

Free plan limits. Free accounts may be subject to limitations on the number of resumes or cover letters you can create, export, or access certain templates and AI features. We may adjust these limits at any time.

5. Your Content

“Your Content” means any text, images, documents, and other information you upload, enter, or generate using the Service, including the resumes and cover letters you create. As between you and IRB, you retain all ownership rights in Your Content. We do not claim ownership of the resumes, cover letters, or other materials you create using the Service.

By submitting Your Content to the Service, you grant IRB a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, display, and process Your Content solely as necessary to operate, maintain, and provide the Service to you, including to enable features such as saving, editing, exporting, rendering templates, generating AI suggestions at your request, and, where you affirmatively choose to use a sharing feature, making Your Content available to recipients you designate. This license ends when you delete the relevant content or your account, except to the extent Your Content has been incorporated into anonymized or aggregated data that no longer identifies you, or where retention is required for backups, legal compliance, or dispute resolution as described in our Privacy Policy.

You are solely responsible for Your Content and for ensuring that it is accurate, lawful, and does not infringe or misappropriate any third party’s rights. You represent and warrant that: (a) you own or have the necessary rights and permissions to submit Your Content and to grant the license above; (b) Your Content does not violate the intellectual property, privacy, publicity, or other rights of any third party; and (c) Your Content, and your use of the Service, complies with these Terms and all applicable laws.

We do not pre-screen Your Content, but we reserve the right (without any obligation) to review, refuse, remove, or restrict access to any content that we believe, in our sole discretion, violates these Terms, is unlawful, or is otherwise objectionable.

6. AI-Assisted Features

Certain features of the Service use artificial intelligence to generate suggested text, such as bullet points, summaries, or draft cover letter paragraphs, based on information you provide. These suggestions are generated automatically and may not always be accurate, complete, appropriate for your specific situation, or free of errors, including factual inaccuracies, awkward phrasing, or content that does not reflect your actual experience or qualifications. You are solely responsible for reviewing, editing, verifying, and approving any AI-generated content before including it in a document you use, submit to an employer, or otherwise rely upon. AI suggestions are provided “as is” and do not constitute professional, legal, or career advice, and we do not warrant that any AI-generated content is truthful, non-infringing, or suitable for any particular purpose. You must not represent AI-generated content as verified fact without independently confirming its accuracy, and you remain responsible for the truthfulness of any statement included in a resume or cover letter you submit to a prospective employer.

We may impose usage limits on AI-assisted features, including limits based on your subscription plan, to manage cost and prevent abuse, and we may modify, suspend, or discontinue any AI feature at any time as described in Section 14.

7. Referral Program

We may offer a referral program that allows you to share a unique referral code with others. If a new user creates an account using your valid referral code, and that account satisfies any eligibility criteria we establish from time to time (which may include completing onboarding or other verification steps), you may receive a credit or other benefit as described in the Service at the time. We reserve the right to modify, suspend, or terminate the referral program, or to adjust the value or terms of referral credits, at any time. We may deny, revoke, or claw back referral credits obtained through fraud, abuse, the creation of duplicate or fake accounts, or any other violation of these Terms. Referral credits have no cash value, are non-transferable except as expressly permitted within the Service, and cannot be exchanged for cash or combined with other offers unless we state otherwise.

8. Job Search Safety and Fraud Awareness

We want you to have a safe job search. IRB does not post job listings, does not act as a recruiter or staffing agency, and does not guarantee that any employer, job posting, or recruiter you encounter while using our templates or sharing your documents is legitimate. Unfortunately, employment scams are common, and we encourage you to exercise caution when sharing your resume, cover letter, or any personal information with a party you contacted or that contacted you outside of a verified, reputable channel. Warning signs of employment scams often include requests for payment or banking details as a condition of employment, offers made without an interview, and communications that pressure you to act quickly or move the conversation off a reputable platform. IRB is not responsible for, and disclaims all liability arising from, any interaction, transaction, or harm resulting from your communications with any third party you contact through means outside the Service, including any employer, recruiter, or other party to whom you send a resume or cover letter you created using IRB.

9. Acceptable Use

You agree not to, and not to permit any third party to, do any of the following:

• Use the Service for any unlawful purpose, or in violation of any applicable local, state, national, or international law or regulation.
• Submit or generate content that is false, fraudulent, or intended to misrepresent your identity, qualifications, employment history, education, or other credentials in a manner intended to deceive a prospective employer or other third party.
• Upload or transmit any content that is defamatory, obscene, harassing, discriminatory, or otherwise objectionable, or that infringes the intellectual property, privacy, or other rights of any third party.
• Attempt to gain unauthorized access to the Service, other users’ accounts, or our systems or networks, including by circumventing authentication or security measures.
• Interfere with or disrupt the integrity or performance of the Service, including by introducing viruses, worms, or other malicious code, or by overwhelming our infrastructure through automated means.
• Use any robot, spider, scraper, or other automated means to access the Service, extract data, or create accounts, except as expressly permitted by us in writing or through a documented, publicly available API.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying algorithms, or AI models used in the Service, except to the extent such restriction is prohibited by applicable law.
• Resell, sublicense, rent, lease, or otherwise commercially exploit the Service or any content within it without our prior written consent, other than using resumes and cover letters you create for your own personal job search or, if you are acting on behalf of a client with our prior consent, for that client’s job search.
• Create multiple accounts to exploit free-plan limits, promotions, or the referral program, or use the Service in any manner that imposes an unreasonable or disproportionately large load on our infrastructure.
• Remove, obscure, or alter any proprietary notices (including copyright and trademark notices) that appear on the Service or on any templates or content we provide.

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this Acceptable Use section, including removing content, suspending or terminating accounts, and reporting conduct to law enforcement authorities where warranted.

10. Intellectual Property

The Service, including its software, design, templates, graphics, logos, text (other than Your Content), and all other elements, is owned by IRB or our licensors and is protected by copyright, trademark, and other intellectual property laws. Except for the limited rights expressly granted to you in these Terms, we reserve all right, title, and interest in and to the Service. Nothing in these Terms grants you any right to use our trademarks, logos, domain names, or other brand features without our prior written consent.

Subject to your compliance with these Terms and, where applicable, your subscription plan, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service and the templates it provides solely to create resumes and cover letters for your own personal use (or, where permitted, on behalf of a client). You may export and use the documents you create for their intended purpose of job applications and professional networking. This license does not permit you to redistribute our templates as a standalone product, incorporate them into a competing service, or otherwise use them outside the scope of creating your own application documents.

If you provide us with feedback, suggestions, or ideas about the Service (“Feedback”), you agree that we may use such Feedback for any purpose, including to improve the Service, without any obligation to compensate you, and you hereby assign to us all right, title, and interest in such Feedback to the extent it is incorporated into the Service.

10.1 Template and Formatting Accuracy

We design our templates to render consistently across common browsers, screen sizes, and export formats such as PDF, but formatting can occasionally vary depending on the length of your content, the fonts available on your device, third-party applicant tracking systems that parse your document after you submit it, and print settings you or a recipient may use. We recommend that you preview and, where possible, print or export a final copy of any document before relying on it, and that you check the formatting of your exported document before submitting it to an employer. We are not responsible for formatting discrepancies caused by factors outside our control, including how a third-party applicant tracking system parses an exported file.

10.2 Copyright Complaints

We respect the intellectual property rights of others and expect users of the Service to do the same. If you believe that content available through the Service infringes your copyright, you may submit a notice to us at hello@irb.appthat includes: (a) a description of the copyrighted work you claim has been infringed; (b) identification of the allegedly infringing material and information reasonably sufficient to permit us to locate it within the Service; (c) your contact information, including your name, address, telephone number, and email address; (d) a statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (e) a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf; and (f) your physical or electronic signature. Upon receipt of a complete and valid notice, we will investigate and take appropriate action, which may include removing or disabling access to the allegedly infringing material. We may also terminate the accounts of users who are determined to be repeat infringers.

11. Beta and Early Access Features

From time to time, we may invite you to try features, templates, or AI capabilities that are labeled “beta,” “early access,” “experimental,” or similar (“Beta Features”). Beta Features are provided for evaluation purposes only, may contain bugs or errors, may not function as intended, and may be modified or discontinued at any time without notice and without liability to you. We may collect additional feedback and usage data in connection with Beta Features to help us decide whether and how to release them broadly. Beta Features are provided “as is” without any warranty of any kind, and the disclaimers in Section 15 apply with full force to Beta Features. You may choose not to opt in to Beta Features at any time.

12. Third-Party Services and Links

The Service may contain links to third-party websites or integrate with third-party services (such as identity providers used for sign-in, payment processors, or AI infrastructure providers). These third-party services are not controlled by us, and we are not responsible for their content, privacy practices, or terms of service. Your use of any third-party service is governed by that third party’s own terms and privacy policy, and we encourage you to review them. Inclusion of a link or integration does not imply our endorsement of the linked or integrated service.

13. Termination

You may stop using the Service and delete your account at any time from your account settings or by contacting hello@irb.app. Upon deletion, your access to the Service will end, and Your Content will be handled in accordance with our Privacy Policy.

We may suspend or terminate your access to all or part of the Service, with or without notice, if we believe, in our sole discretion, that: (a) you have violated these Terms or our Acceptable Use provisions; (b) your use of the Service poses a security risk to us or others; (c) your account has been inactive for an extended period; (d) you have failed to pay applicable fees; (e) we are required to do so by law or by a court, regulator, or other governmental authority; or (f) continuing to provide the Service to you could subject us to liability. Where practicable, we will provide notice of suspension or termination and an opportunity to cure any curable violation before taking action, but we are not obligated to do so in cases of serious or repeated violations, suspected fraud, or legal risk.

Upon termination for any reason, your right to use the Service will immediately cease. Sections of these Terms that by their nature should survive termination — including provisions relating to intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, and general provisions — will survive.

14. Modifications to the Service

We are constantly evolving the Service to better serve our users. We reserve the right to modify, suspend, or discontinue the Service, or any part of it, including specific features, templates, or AI capabilities, at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service, except that if we discontinue a paid feature you have already paid for, we will provide a prorated refund for the unused portion of your then-current billing period for that feature, unless the discontinuation is due to your violation of these Terms.

15. Disclaimers

THE SERVICE, INCLUDING ANY TEMPLATES, AI-GENERATED SUGGESTIONS, AND CONTENT PROVIDED THROUGH IT, IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR GUARANTEE THAT USE OF THE SERVICE WILL RESULT IN ANY PARTICULAR EMPLOYMENT OUTCOME, INCLUDING INTERVIEWS, JOB OFFERS, OR CAREER ADVANCEMENT.

ANY MATERIAL DOWNLOADED, EXPORTED, OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE RESULTING FROM SUCH MATERIAL, INCLUDING ANY AI-GENERATED CONTENT YOU CHOOSE TO SUBMIT TO A PROSPECTIVE EMPLOYER WITHOUT INDEPENDENT VERIFICATION.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN THAT CASE, ANY IMPLIED WARRANTIES WILL BE LIMITED TO THE SHORTEST PERIOD PERMITTED BY APPLICABLE LAW.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL IRB, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR EMPLOYMENT OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY U.S. DOLLARS (US$50).

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS OR EXCLUDES ANY LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR FOR FRAUD OR FRAUDULENT MISREPRESENTATION.

17. Indemnification

You agree to defend, indemnify, and hold harmless IRB and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with: (a) Your Content, including any claim that Your Content infringes or misappropriates a third party’s rights or contains false or misleading information you submitted to a third party; (b) your violation of these Terms; (c) your violation of any applicable law or the rights of any third party; or (d) your use or misuse of the Service. We reserve the right, at your expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.

18. Dispute Resolution and Governing Law

These Terms and any dispute arising out of or relating to them or the Service will be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of laws principles, unless a mandatory provision of the law of your country of residence provides you with additional protections that cannot be waived, in which case those mandatory provisions will apply in addition to these Terms.

Before initiating any formal legal proceeding, you agree to first contact us at hello@irb.app and attempt in good faith to resolve the dispute informally. If a dispute is not resolved within 60 days of such notice, either party may pursue the dispute in the courts of England and Wales, and you consent to the exclusive personal jurisdiction and venue of those courts, except where applicable consumer protection law grants you the right to bring a claim in the courts of your own country of residence, in which case that right is preserved.

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action, to the extent permitted by applicable law.

19. Export Control and Sanctions Compliance

You represent and warrant that you are not located in, under the control of, or a national or resident of any country subject to comprehensive trade sanctions administered by the jurisdiction in which we operate, and that you are not on any list of prohibited or restricted parties maintained by such authorities. You agree to comply with all applicable export control and economic sanctions laws and regulations in your use of the Service.

20. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our Service, business practices, or applicable law. If we make material changes, we will notify you by email or through a prominent notice on the Service at least 14 days before the changes take effect, and we will update the “Effective date” at the top of this page. If you do not agree to the revised Terms, you must stop using the Service before the changes take effect and, if applicable, cancel your subscription. Your continued use of the Service after the revised Terms take effect constitutes your acceptance of those Terms.

21. General Provisions

Entire agreement. These Terms, together with our Privacy Policy and any additional terms applicable to specific features you use, constitute the entire agreement between you and IRB regarding the Service and supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and IRB.

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

No waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of IRB.

Assignment. You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.

No third-party beneficiaries. These Terms do not confer any rights or remedies on any person other than you and IRB, except as expressly stated otherwise.

Force majeure. We will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

Notices. We may provide notices to you via email to the address associated with your account, through the Service, or by posting on our website. Notices to us should be sent to hello@irb.app.

Relationship of the parties. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and IRB.

Headings. Section headings in these Terms are for convenience only and have no legal or contractual effect.

Accessibility. We are committed to making the Service usable by as many people as possible, including people with disabilities, and we work toward aligning our interface with recognized accessibility guidelines. If you encounter an accessibility barrier while using the Service, please contact us at hello@irb.app with a description of the issue and the assistive technology you were using, and we will make reasonable efforts to address it.

Language. The Service may be offered in multiple languages for your convenience. In the event of any conflict or ambiguity between an English-language version of these Terms and a translated version, the English-language version will control, except where applicable local law requires that a translated version govern.

Interpretation.In these Terms, the words “including” and “include” mean “including, without limitation,” and references to “writing” or “written” include email unless stated otherwise. References to a statute or regulation include any amendments or successor provisions.

22. Contact Us

If you have any questions about these Terms, please contact us at:

Email: hello@irb.app
Subject line: “Terms of Service Inquiry”

Thank you for using IRB. We hope our tools help you land your next opportunity.